USE OF OUR WEBSITE

By using this website and placing orders you agree:

• To only make inquiries or place orders that are legally valid. If we reasonably determine that an order is false or fraudulent, we have the right to cancel the order.
• To provide us with your true email address, mailing address and/or other contact information. You also agree that we may use that information to contact you.
• If you do not provide us with all the necessary information, we will not be able to process your order.

AVAILABILITY OF PRODUCTS

All orders are subject to the availability of products. If difficulties arise in production, or if any particular product is not in stock, we reserve the right to inform you about substitute products, which you will be able to order. If you do not want to order the substitute products, we will refund the prepaid amount in full.

REFUSAL TO PROCESS AN ORDER

We reserve the right to remove any product from this website at any time and to remove, or modify any material or content. Although we will do our best to always process all orders, exceptional circumstances may require us to refuse processing an order after sending the Order Confirmation, therefore we reserve the right to do so at any time. In the circumstance of refusing to process an order, we will refund your prepaid amount in full.

SECURITY

Your security and privacy is important to us. Please note any personal details you provide will be kept confidential and will not be distributed to third parties. Your details will be kept on a private and secure database for use by Aniela Parys only. We do not collect or record credit card information.

Where does Aniela Parys ship to?

Aniela Parys ships worldwide! 

I enterned the wrong shipping address, can I change it?

If you would like to change/alter your shipping address please contact info@anielaparys.com as soon as possible, if your order has already been shipped we will be unable to make any changes.

 

Do you restock past lingerie collections or designs?

Our lingerie collections are very small and we only produce about 50 pieces for each design. Once we sell out of a design it usually does not get restocked.

What does ‘made to order’ mean?

Some of products are handmade to order; which means they are produced after the order is placed. The production time for these products is usually under 2 weeks.

I am between two different sizes in the size chart. Does Aniela Parys offer custom sizing and how do I request this service?

We offer custom sizing for some of our made to order products. To request custom sizing email us at info@anielaparys.com with your measurments.

How much do you charge for custom sizing?

Our prices for custom sizing depend on the request. Email us for a quote at info@anielaparys.com

What forms of payment do you accept?

We accept payment by Credit / Debit Card & PayPal.

Aniela Parys does not accept returns or refunds for purchases made in this site. We do not accept exchanges for underwear and intimates.

 

Exchanges should be made no more than 14 days after delivery date.

All exchanges are subject to availability from Aniela Parys stock, so please contact us as soon as possible to reserve another product/size.

Exchanges will only be accepted if items are in perfect condition, with original labels and fully intact original packaging.

Customers are responsible for the exchanged product(s) until receipt by Aniela Parys. Any exchange should be returned no later than 14 days after Aniela Parys validation date.

Aniela Parys will not compensate for lost parcels during the return process.

Upon reception and validation of returned items in perfect condition, Aniela Parys will go ahead with production of the new shipment.

 

Shipping cost for returns for exchanges

Cost of returning goods assumed by the customer.

No additional duties will be refunded.

Shipping fees for the exchanged item will be assumed by the customer except in case of special agreement with Aniela Parys

 

How to make a return

Any return must be communicated and validated by Aniela Parys. Please contact info@anielaparys.com

Soon after your inquiry you will receive an email from our shipping service, MBE Spain. Please follow their instructions perfectly, otherwise extra taxes and fines could be added to the delivery of your package.

All shipping fees are assumed by the customer, except in case of defective goods previously validated by Aniela Parys.

All exchanges must be clearly labelled as “returned goods” on any documents as well as on the parcel.

All exchanges items must be accompanied by the original invoice.

 

 

If you decide to use another way for the return, for example Regular Post, please take note of the following conditions in order your return can be accepted:

• Please make sure that all shipping expenses must be borne by you. Otherwise the package could be rejected.
• Add to the package all the return documentation needed for customs clearance in order we can avoid taxes, duties and customs clearance fee. Please, ask us for any doubts about this.
• All items should be returned new and unused, with the tag intact and with the original packaging within 15 days from the day after you receive this email.
• Return address:

Returns and Exchanges should be sent to the following address:

Mail Boxes Etc. 2711 – Aniela Parys Return

c/ Muntaner 9, Local-1

08011 Barcelona, Spain