Aniela Parys does not accept returns or refunds for purchases made in this site. We do not accept exchanges for underwear, intimates or swimwear.
Exchanges should be made no more than 14 days after delivery date.
All exchanges are subject to availability from Aniela Parys stock, so please contact us as soon as possible to reserve another product/size.
Exchanges will only be accepted if items are in perfect condition, with original labels and fully intact.
Customers are responsible for the exchanged product(s) until receipt by Aniela Parys. Any exchange should be returned no later than 14 days after Aniela Parys validation date.
Aniela Parys will not compensate for lost parcels during the return process.
Upon reception and validation of returned items in perfect condition, Aniela Parys will go ahead with production of the new shipment.
Shipping cost for returns for exchanges
Cost of returning goods assumed by the customer.
No additional duties will be refunded.
Shipping fees for the exchanged item will be assumed by the customer except in case of special agreement with Aniela Parys
How to make a return
Any return must be communicated and validated by Aniela Parys. Please contact firstname.lastname@example.org
Soon after your inquiry you will receive an email from our shipping service, MBE Spain. Please follow their instructions perfectly, otherwise extra taxes and fines could be added to the delivery of your package.
All shipping fees are assumed by the customer, except in case of defective goods previously validated by Aniela Parys.
All exchanges must be clearly labelled as “returned goods” on any documents as well as on the parcel.
All exchanges items must be accompanied by the original invoice.
If you decide to use another way for the return, for example Regular Post, please take note of the following conditions in order your return can be accepted:
- Please make sure that all shipping expenses must be borne by you. Otherwise the package could be rejected.
- Add to the package all the return documentation needed for customs clearance in order we can avoid taxes, duties and customs clearance fee. Please, ask us for any doubts about this.
- All items should be returned new and unused, with the tag intact and with the original packaging within 15 days from the day after you receive this email.
- Return address:
Returns and Exchanges should be sent to the following address:
Mail Boxes Etc. 2711 – Aniela Parys Return
c/ Muntaner 9, Local-1
08011 Barcelona, Spain